Dispatches are free for Greece. For Europe is free (only when the order exceeds the 65 GBP or 75 euros). There is a courier company named General Courier for Greece and UPS for the rest of Europe countries and worldwide. For orders less than 75 euro the charge for sending the order for Europe is 12 GBP or 14 euro.

The products are dispatched usually within 1-3 working days of the order day and delivery is usually arranged the next working day from the date of dispatch. * Deliveries are made from 9.00-19.00. In the case that you are not on the address that you have chosen to implement the delivery, the product will remain at the nearest courier company for 10 days in order to receive the products.

Goods sent by courier are insured by the amount of 300.00 euros. For products that exceed the desired value and safety of transport, please contact us.

To see if you are in a difficult region of GREECE go to the following link: www.taxydromiki.gr

FOR INTERNATIONAL SHIPPING CONTACT AS  www.tsiamita.com

These charges include insurance and packaging costs of transport where necessary.

The www.tsiamita.com can replace a product that is received defective by the manufacturer. The return can be accepted within 10 days from the delivery date of the product (as evidenced by the document Consignment of universal postal or any carrier used). You will arrange the cost of returning the product to our office. When we will receive it and it is really defective, we will send you and pay back to you the returning cost and delivery of the new one product. If you do not agree to replace the product, the tsiamita.com e- store can make a total refund. The customer has the responsibility of sending the product back in our offices because as a recipient www.tsiamita.com can not search your package at any post office / shipping company.

If there is a wrong purchase delivery the e-shop www.tsiamita.com will try to solve the problem and fulfill the customers’ need. If the customer immediately contacts us we will able to reach asap in order to replace the product or refund the amount of money. The refund amount of money will be by 14 € less due to expenses costs of the delivery.

To accept a product return must meet the following requirements:

Be unused

The original packaging must not be damaged

Be in perfect original situation.

Return with the sent proof or with the invoice

To be delivered exactly the same without missing any elements of the inside and outside of the product

Before any return it is obligatory to contact us (via e-mail, fax or phone) in order to accept the return you want to do. In any case, our shop reserves the right to refuse to accept the return. In our www.tsiamita.com reserves the right to change prices at will and without prior notice.